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Tourist
Posts: 1
Accepted Solution

Broken Case

Hello! 

 

After using my Chesty, the case was Broken. I think this looks not normally. 

 

Best Wishes, Dan.

 

IMG_6122.jpg


Accepted Solutions
GoPro
Posts: 10,573

Re: Broken Case

 

Hi @dantv91

 

I am sorry to hear about what happened with the case.

You may check out this link for the replacement item: https://shop.gopro.com/accessories-3/the-frame-hero6-blackhero5-blackhero-2018/AAFRM-001.html

 

Alternatively, you can reach out to our Support Team for assistance.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 10,573

Re: Broken Case

 

Hi @dantv91

 

I am sorry to hear about what happened with the case.

You may check out this link for the replacement item: https://shop.gopro.com/accessories-3/the-frame-hero6-blackhero5-blackhero-2018/AAFRM-001.html

 

Alternatively, you can reach out to our Support Team for assistance.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Explorer
Posts: 12,207

Re: Broken Case

Where you using a J hook, swivel mount, or extension arm? It's best to not use the standard mounts as it puts a lot of pressure on the frame housing teeth when you bend the camera up or down too far.