Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-144027%22%20slang%3D%22en-US%22%3EBreaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-144027%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3BGood%20morning!%20I%20would%20like%20to%20know%20how%20I%20can%20request%20a%20change%20for%20warranty%2C%20less%20than%20a%20year%20ago%20I%20bought%20a%20go%20pro%20camera%20with%20the%20floating%20cane%2C%20and%20the%20case%20the%20top%20of%20the%20cane%20broke%2C%20it%20was%20out%20of%20nowhere%20I%20was%20not%20even%20using%20it%2C%20I%20do%20not%20know%20if%20it%20is%20a%20manufacturing%26nbsp%3B%20defect%20or%20the%20plastics%20are%20of%20poor%20quality%2C%20Please%2C%20I%20would%20like%20an%20answer%20!%20Thk%3C%2FP%3E%3CP%3EDaniela%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-146802%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-146802%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Daniela%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F55094%22%20target%3D%22_blank%22%3E%40bravecliff46403%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20get%20in%20touch%20with%20our%20Support%20Team%20directly%20they%20may%20be%20able%20to%20help%20you%20out%20with%20that!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147067%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147067%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20item%20you%20have%20in%20the%20picture%2C%20the%20%22cane%22%20with%20the%20broken%20screw%20mount%2C%20is%20not%20a%20GoPro%20product.%20I%20suggest%20you%20reach%20out%20to%20the%20manufacturer%20or%20the%20store%20you%20purchased%20it%20from.%20For%20best%20results%2C%20always%20use%20GoPro%20mounts%20and%20accessories.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20far%20as%20the%20housing%20for%20the%20Session%2C%20GoPro%20Support%20will%20probably%20help%20you%20out%20with%20that.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147635%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147635%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3Ehow%20will%20it%20not%20be%20an%20official%20product%20if%20I%20buy%20it%20in%20best%20buy%2C%20it%20came%20in%20a%20closed%20box%20and%20I%20have%20the%20invoice%2C%20that%20is%20a%26nbsp%3BLIE!%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147649%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147649%22%20slang%3D%22en-US%22%3EThe%20%22cane%22%20has%20the%20GoPro%20logo%20on%20it%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147653%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147653%22%20slang%3D%22en-US%22%3EFrom%20the%20limited%20shot%20you%20provided%2C%20it%20appears%20to%20be%20a%20GoPole%20Evo%20Floating%20Extension%20Pole.%20GoPole%20is%20NOT%20the%20same%20thing%20as%20GoPro.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147658%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147658%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20this%20the%20pole%20(cane)%3F%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F3785i45BCE98FC677E061%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22EVO_Hero5_Retracted.png%22%20title%3D%22EVO_Hero5_Retracted.png%22%20%2F%3E%3C%2FP%3E%3CP%3EIf%20so%2C%20it's%20not%20GoPro.%26nbsp%3B%20This%20%22cane%22%20is%20manufactured%20by%20GoPole.%26nbsp%3B%20You%20can%20contact%20them%20here%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.gopole.com%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.gopole.com%2F%3C%2FA%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fshop.gopole.com%2Fproducts%2Freach%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fshop.gopole.com%2Fproducts%2Freach%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147659%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147659%22%20slang%3D%22en-US%22%3E%3CDIV%3E%3CDIV%20class%3D%22tw-lang-selector-wrapper%22%3E%3CDIV%3E%3CDIV%20class%3D%22tw-lang-selector-wrapper%22%3EYes%20%2C%20it%20has%20the%20logo%20and%20strap%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22tw-menu%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22tw-swapa%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22_Ejb%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147662%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147662%22%20slang%3D%22en-US%22%3EAs%20you%20can%20see%2C%20it's%20not%20GoPro.I'm%20glad%20that%20we%20have%20cleared%20up%20that%20I%20am%20not%20telling%20a%2C%20%22LIE!%22%20and%20that%20you%20now%20know%20who%20to%20contact.%20Best%20of%20luck.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147663%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147663%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3BI'm%20really%20sorry%2C%20I%20always%20thought%20I%20was%20buying%20a%20go%20pro%20product%2C%20I%20guess%20it%20made%20me%20confuse%20the%20word%20Go%20with%20GoPole%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147664%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147664%22%20slang%3D%22en-US%22%3ENo%20problem.%20I'm%20sorry%20your%20item%20broke.%20If%20Best%20Buy%20wont%20exchange%20it%2C%20GoPole%20should.%20Unfortunately%20you%20might%20end%20up%20with%20the%20same%20problem%20down%20the%20line%20as%20they%20use%20a%20very%20cheap%20plastic.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-147665%22%20slang%3D%22en-US%22%3ERe%3A%20Breaks!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-147665%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3Eyes%2C%20go%20pro%20I%20behave%20very%20well%20with%20me%20as%20a%20client%20I%20found%20it%20strange%20that%20mar%20an%20official%20product%2C%20thank%20you%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Explorer
Posts: 11,738

Re: Breaks!

As you can see, it's not GoPro.
I'm glad that we have cleared up that I am not telling a, "LIE!" and that you now know who to contact. Best of luck.
Tourist
Posts: 6

Re: Breaks!

 I'm really sorry, I always thought I was buying a go pro product, I guess it made me confuse the word Go with GoPole  

Explorer
Posts: 11,738

Re: Breaks!

No problem. I'm sorry your item broke. If Best Buy wont exchange it, GoPole should. Unfortunately you might end up with the same problem down the line as they use a very cheap plastic.
Tourist
Posts: 6

Re: Breaks!

yes, go pro I behave very well with me as a client I found it strange that mar an official product, thank you