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Reply
Tourist
Posts: 6

Breaks!

 

 Good morning! I would like to know how I can request a change for warranty, less than a year ago I bought a go pro camera with the floating cane, and the case the top of the cane broke, it was out of nowhere I was not even using it, I do not know if it is a manufacturing  defect or the plastics are of poor quality, Please, I would like an answer ! Thk

Daniela 

A7A729F9-2EE1-429D-B542-802EF7A41168.JPG
GoPro
Posts: 3,924

Re: Breaks!

Hi Daniela,

 

@bravecliff46403

 

If you get in touch with our Support Team directly they may be able to help you out with that!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Explorer
Posts: 11,638

Re: Breaks!

[ Edited ]

The item you have in the picture, the "cane" with the broken screw mount, is not a GoPro product. I suggest you reach out to the manufacturer or the store you purchased it from. For best results, always use GoPro mounts and accessories.

 

As far as the housing for the Session, GoPro Support will probably help you out with that.

Tourist
Posts: 6

Re: Breaks!

how will it not be an official product if I buy it in best buy, it came in a closed box and I have the invoice, that is a LIE!

Explorer
Posts: 11,638

Re: Breaks!

The "cane" has the GoPro logo on it?
Explorer
Posts: 11,638

Re: Breaks!

From the limited shot you provided, it appears to be a GoPole Evo Floating Extension Pole. GoPole is NOT the same thing as GoPro.
Explorer
Posts: 11,638

Re: Breaks!

Is this the pole (cane)?

EVO_Hero5_Retracted.png

If so, it's not GoPro.  This "cane" is manufactured by GoPole.  You can contact them here

https://www.gopole.com/

https://shop.gopole.com/products/reach

Tourist
Posts: 6

Re: Breaks!

Yes , it has the logo and strap
 
 
 
IMG_4141.jpg