Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-47476%22%20slang%3D%22en-US%22%3EBrand%20new%20go%20pro%20remote%20won't%20charge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47476%22%20slang%3D%22en-US%22%3ESo%20I%20bought%20a%20brand%20new%20go%20pro%20remote%20and%20have%20just%20arrived%20on%20holiday.%20I've%20switched%20it%20on%20and%20plugged%20it%20in%20to%20charge.%20It%20was%20doing%20some%20sort%20of%20cycle%20thing%20but%20it%20didn't%20appear%20to%20be%20charging%20and%20the%20battery%20looked%20pretty%20empty.%20I%20left%20it%20plugged%20in%20and%20have%20now%20come%20back%20to%20it%20and%20it's%20dead.%20It%20won't%20turn%20on%20at%20all.%20Nothing%20I%20do%20seems%20to%20get%20it%20to%20turn%20on.%20Are%20these%20things%20a%20waste%20of%20money%3F%20It%20wasn't%20cheap%20and%20there%20were%20other%20alternatives%20out%20there%20that%20seemed%20to%20be%20good%20but%20I%20bought%20original%20to%20be%20on%20the%20safe%20side.%20I'm%20not%20impressed%20so%20far.%20Any%20ideas%20as%20this%20is%20now%20useless%20on%20the%20first%20day%20of%20my%20holiday!%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-47476%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAccessories%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47692%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20new%20go%20pro%20remote%20won't%20charge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47692%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20sure%20what's%20happening%20here%2C%20but%20our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20will%20be%20glad%20to%20try%20and%20troubleshoot%20this%20with%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47758%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20new%20go%20pro%20remote%20won't%20charge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47758%22%20slang%3D%22en-US%22%3EI've%20tried%20the%20support%20chat%20but%20and%20it%20says%2024%2F7%20support%20but%20just%20says%20closed.%20I%20tried%20it%20again%20today%20and%20it%20flashed%20up%20remote%20battery%20and%20then%20turned%20off.%20It%20did%20that%20a%20few%20times%20when%20I%20unplugged%20and%20plugged%20back%20in%20but%20now%20it's%20dead%20again.%20Pretty%20disappointed%20really.%20I%20love%20the%20go%20pro%20but%20the%20remote%20seems%20a%20complete%20waste%20of%20money.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47759%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20new%20go%20pro%20remote%20won't%20charge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47759%22%20slang%3D%22en-US%22%3EOk%20so%20on%20further%20investigation%20it%20would%20appear%20that%20the%20charging%20pins%20aren't%20connecting%20properly%20with%20the%20remote%20as%20I%20managed%20to%20get%20it%20charging%20briefly%20when%20I%20wiggled%20the%20charger.%20That%20lasted%20about%2010%20seconds%20but%20I%20couldn't%20hold%20it%20in%20place%20forever%20while%20it%20charged%20as%20I'm%20sure%20that's%20not%20supposed%20to%20happen.%20I've%20been%20online%20and%20seen%20a%20lot%20of%20people.%20Struggling%20to%20get%20these%20to%20charge%20so%20it's%20going%20back.%20Very%20disappointed.%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Brand new go pro remote won't charge

So I bought a brand new go pro remote and have just arrived on holiday. I've switched it on and plugged it in to charge. It was doing some sort of cycle thing but it didn't appear to be charging and the battery looked pretty empty. I left it plugged in and have now come back to it and it's dead. It won't turn on at all. Nothing I do seems to get it to turn on. Are these things a waste of money? It wasn't cheap and there were other alternatives out there that seemed to be good but I bought original to be on the safe side. I'm not impressed so far. Any ideas as this is now useless on the first day of my holiday!?
GoPro Community Manager
Posts: 5,862

Re: Brand new go pro remote won't charge

Not sure what's happening here, but our team at https://gopro.com/help/PKBContactus will be glad to try and troubleshoot this with you.

 

Jeff

Tourist
Posts: 3

Re: Brand new go pro remote won't charge

I've tried the support chat but and it says 24/7 support but just says closed. I tried it again today and it flashed up remote battery and then turned off. It did that a few times when I unplugged and plugged back in but now it's dead again. Pretty disappointed really. I love the go pro but the remote seems a complete waste of money.
Tourist
Posts: 3

Re: Brand new go pro remote won't charge

Ok so on further investigation it would appear that the charging pins aren't connecting properly with the remote as I managed to get it charging briefly when I wiggled the charger. That lasted about 10 seconds but I couldn't hold it in place forever while it charged as I'm sure that's not supposed to happen. I've been online and seen a lot of people. Struggling to get these to charge so it's going back. Very disappointed.