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Hiker
Posts: 11

Brand New supersuit latch not even and is loose

I just bought the chesty, the tool, suction cup and the super suit. and it just arrived today. as i checked the super suit. the latch is loose and it is not even.

anyone has their super suit this way?
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GoPro
Posts: 12,778

Re: Brand New supersuit latch not even and is loose

Hi @jaysaongpauco

 

Sorry for any troubles caused.

Are you able to share a video/picture of the SuperSuit?

This will help assess the issue better.

 

Thanks!

Ej

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Hiker
Posts: 11

Re: Brand New supersuit latch not even and is loose

Yes, the support guy asked me for some photos and asked me to post a video on my youtube and sent the link to him. he knew it was a deffective case. and he offered me a one time inky latch replacement. I just cant imagine why he cant accept it as return deffective item.same frustration I had with one unit I ordered on the website. I had to return it and buy one at costco. now being a plus member it doesnt make sense. it reaaly exhausting to deal with support.