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Tourist
Posts: 1

Bought the wrong Stabilizer mount

[ New ]

Hello, I just bought and received yesterday the stabilizer mount that I bought for my Hero 8 GoPro. The one that has arrived only fits the 5 & 6 GoPro's. It's still in the box unused and I'd like to return it and swap for the correct stabilizer. 

 

Can you please send me the details for the return?

 

Please see attached a copy of the Purchase email confirmation that I received. 

 

Emily May

(214) 773 ***

***@may.media


Accepted Solutions
GoPro
Posts: 30,961

Re: Bought the wrong Stabilizer mount

[ New ]

Hello @goprosmall

 

The HERO8 Black is not compatible with the Karma system.

For return requests, please reach out to our Support Team.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
 

Thanks!

Ej

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All Replies
GoPro
Posts: 30,961

Re: Bought the wrong Stabilizer mount

[ New ]

Hello @goprosmall

 

The HERO8 Black is not compatible with the Karma system.

For return requests, please reach out to our Support Team.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
 

Thanks!

Ej