02-02-2021 03:51 AM
Bought the GoPro Hero9 Black with Free Extra Battery + Free 64GB SD Card but delivered without them[ New ]
I bought the Hero9 Black with Free Extra Battery + Free 64GB SD Card as advertised in your website and today the item delivered to me without the Free Extra Battery + Free 64GB SD Card.
I have tried to contact Gop\Pro Sales + Support via this link https://gopro.com/help/ContactUs soooo many times without any luck
Could you please advise how to contact your sales/suppport team?
02-02-2021 10:38 AM
Re: Bought the GoPro Hero9 Black with Free Extra Battery + Free 64GB SD Card but delivered withou...[ New ]
Hello @toshiros. I was able to locate your Sales Order using the email address on your Support Hub profile. Please check the box or the case, it may have moved around inside the package while in transit.
Also, our records show that a callback request has been recently submitted. Our team is currently working through a volume of contacts so our response time may be slightly longer than usual. Rest assured, one of our Support representatives will contact you as soon as they're available.