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Sightseer
Posts: 1

Battery

[ New ]
Hi
I have a GoPro Hero6
I try to start it but it does not start
It maybe the battery... what can I do? Do you have assistance in Portugal - Faro?
Still have battery for this camera?

Accepted Solutions
GoPro
Posts: 20,756

Re: Battery

[ New ]

Hello, @blackhills73. Without the battery in, does the camera power on when connected directly to an external power source (power bank, wall outlet, computer)? If so, the battery then must be defective and would need replacement. You may check with a local seller for availability. 

 

If this is not the case though, please let us know. You may also contact our Suppor team at https://gopro.com/help/ContactUs for more direct assistance. 

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All Replies
GoPro
Posts: 20,756

Re: Battery

[ New ]

Hello, @blackhills73. Without the battery in, does the camera power on when connected directly to an external power source (power bank, wall outlet, computer)? If so, the battery then must be defective and would need replacement. You may check with a local seller for availability. 

 

If this is not the case though, please let us know. You may also contact our Suppor team at https://gopro.com/help/ContactUs for more direct assistance.