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Sightseer
Posts: 1
Accepted Solution

Battery tag

I purchased a Gopro 6 and an additional battery 3 weeks ago in preparation for a US holiday. On removing a flat battery from the camera to insert the charged additional battery the removal tag came away from the battery. I now cannot use this battery as it will be too difficult to remove from the camera. What can I do?


Accepted Solutions
GoPro
Posts: 5,399

Re: Battery tag

 

Hi @epicwater13030,

 

Sorry to know what happened. 

 

You can slightly shake the camera to loosen it. 

You may also contact GoPro Customer Support to report the incident. 

 

https://gopro.com/help/ContactUs

Best Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 5,399

Re: Battery tag

 

Hi @epicwater13030,

 

Sorry to know what happened. 

 

You can slightly shake the camera to loosen it. 

You may also contact GoPro Customer Support to report the incident. 

 

https://gopro.com/help/ContactUs

Best Regards,

-Jay