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Tourist
Posts: 4

Batterie défectueuse...

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Bonsoir,

J'ai commandé une batterie sur votre site et elle ne tient pas la charge et souvent elle refuse de se charger.

Comment effectuer un échange s'il vous plait , je suis abonné.

Cordialement,

Sébastien.

GoPro
Posts: 25,055

Re: Batterie défectueuse...

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Hi @rockyapex8253

 

What battery did you order?

Are you charging it on the camera or through a charger?

 

Let our Support Team check on this further.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 4

Re: Batterie défectueuse...

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Hi,
Sorry , it is a battery for Hero 9 and it doesnt keep the charge in the 2 ways i mean in camera or charger.
Best regards,
GoPro
Posts: 25,055

Re: Batterie défectueuse...

[ New ]

Thanks! @rockyapex8253

 

Our Support Team will be able to help further.
Please reach out to them through https://gopro.com/help/ContactUs

 

Tourist
Posts: 4

Re: Batterie défectueuse...

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Thanks 😜