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%3CLINGO-SUB%20id%3D%22lingo-sub-98857%22%20slang%3D%22en-US%22%3EBatery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-98857%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20evening%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20just%20bought%20a%20new%20gopro%205%20and%20the%20batery%20does%20not%20work%2C%20is%20not%20charging.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20I%20should%20do%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELucia%20Cardoso%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-104914%22%20slang%3D%22en-US%22%3ERe%3A%20Batery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-104914%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F45527%22%20target%3D%22_blank%22%3E%40golucia%3C%2FA%3E%20-%20Are%20you%20seeing%20any%20red%20lights%20on%20the%20camera%20when%20it's%20charging%3F%20If%20not%2C%20pop%20the%20battery%20out%20and%20try%20reinserting%20it.%20It%20could%20be%20just%20seated%20incorrectly.%20If%20that%20doesn't%20work%2C%20try%20plugging%20the%20camera%20into%20a%20different%20outlet%20or%20using%20a%20different%20cable.%20It%20could%20be%20as%20simple%20as%20the%20way%20you're%20charging%20it%20now%20not%20having%20the%20right%20output%20to%20charge%20the%20battery.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Batery

Good evening, 

 

I just bought a new gopro 5 and the batery does not work, is not charging.

 

What I should do?

 

Lucia Cardoso

 

GoPro Community Manager
Posts: 5,853

Re: Batery

@golucia - Are you seeing any red lights on the camera when it's charging? If not, pop the battery out and try reinserting it. It could be just seated incorrectly. If that doesn't work, try plugging the camera into a different outlet or using a different cable. It could be as simple as the way you're charging it now not having the right output to charge the battery.

 

Jeff