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Sightseer
Posts: 1

Backpac won’t charge

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My old hero 4 battery backpac won’t charge at all. I used to be able to charge both my gopro battery and backpac from just the backpac charging port. Now only the gopro battery charged with either port. Once it stopped charging both I had to completely pull the pack off the gopro and charge it separately. Now it won’t charge at all. It shows a red charging light and a flashing battery indicator but it won’t charge even after hours of charging.

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GoPro
Posts: 13,531

Re: Backpac won’t charge

[ New ]

@foggywave764, sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://community.gopro.com/t5/en/HERO4-Camera-Will-Not-Power-On/ta-p/392992

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 13,531

Re: Backpac won’t charge

[ New ]

@foggywave764, sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://community.gopro.com/t5/en/HERO4-Camera-Will-Not-Power-On/ta-p/392992

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.