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Tourist
Posts: 2

BATERIA NUEVA LLEGO DEFECTUOSA Y NO CARGA

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Buenas tardes, el día de ayer llego mi Hero 9 y una de las 2 Baterias llego defectuosa y no carga, quisiera saber si debo devolver todo el pack para que me cambien la bateria o solo el producto defectuoso, Gracias. Adjunto foto de Bateria.

 

WhatsApp Image 2021-05-09 at 8.26.14 PM.jpegWhatsApp Image 2021-05-09 at 8.26.15 PM.jpeg


Accepted Solutions
GoPro
Posts: 28,851

Re: BATERIA NUEVA LLEGO DEFECTUOSA Y NO CARGA

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Hello @bravehike07112

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
GoPro
Posts: 28,851

Re: BATERIA NUEVA LLEGO DEFECTUOSA Y NO CARGA

[ New ]

Hello @bravehike07112

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: BATERIA NUEVA LLEGO DEFECTUOSA Y NO CARGA

[ New ]

Ya obtuve solución con el departamento de soporte tecnico.

Gracias