Article manquant dans la commande ! [ New ]

[anthonya2825]

Bonjour,

J'ai reçu vendredi ma commande n° MP-04441259 qui concernait un Pack Hero9 Black, un abonnement d'un à GoPro et une Carte SanDisk Extreme 64GB MicroSDXC.

Malheureusement, je n'ai pas reçu la carte SD 64GO dans le colis et ça fait déjà 1 semaine que j'ai fait la commande et il m'est impossible de rentrer en contact avec le service client.

Pouvez-vous m'envoyer l'article rapidement svp ?

Merci à vous

[mariustanya · Accepted solution]

Hello, @anthonya2825. Please check the box or the case. The SD card comes in a loose plastic envelope so it may have moved around inside the package while in transit. Others report that they found the card inserted in the bottom flap of the box.

If this is not the case, let our Support team at https://gopro.com/help/ContactUs know so they can help you with the next steps. They can be reached by chat or callback request.

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. 

[mariustanya · Accepted solution]

Hello, @anthonya2825. Please check the box or the case. The SD card comes in a loose plastic envelope so it may have moved around inside the package while in transit. Others report that they found the card inserted in the bottom flap of the box.

If this is not the case, let our Support team at https://gopro.com/help/ContactUs know so they can help you with the next steps. They can be reached by chat or callback request.

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.