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Highlighted
Anonymous
Posts: 0
Accepted Solution

3 way mount parts

hi,

 

my 3 way mount got broken when i connected my camera to it, i guess i've closed it too strong.

as you can see in the image , the only part that was broken is the camera connector.

is there a way to purchase replacement parts for it? i mean can i order just one part of the 3 way mount( the part that connects to the camera).

 

20160630_181543.jpg

Accepted Solutions
GoPro
Posts: 217

Re: 3 way mount parts

Hi @Anonymous,

 

For any broken part inquiry you will need to reach out to GoPro Support. Be prepared to provide the following info:

  • Camera Serial Number.
  • The photo you attached here.
  • Your mailing address

 

Let is know how it goes.

 

Cheers,

Eric G

Community Moderator

View solution in original post


All Replies
GoPro
Posts: 217

Re: 3 way mount parts

Hi @Anonymous,

 

For any broken part inquiry you will need to reach out to GoPro Support. Be prepared to provide the following info:

  • Camera Serial Number.
  • The photo you attached here.
  • Your mailing address

 

Let is know how it goes.

 

Cheers,

Eric G

Community Moderator

Tourist
Posts: 1

Re: 3 way mount parts

I experienced the exact same problem the first time I used mine.  What's the deal?  I'm curious to hear the solution provided to gilt663.

 

Thanks!

 

Sean

20170114_190832316_iOS.jpg
Tourist
Posts: 1

Re: 3 way mount parts

I have the exact same problem. This is a real weak spot of the 3-way. Was it possible to buy a spare part? I see that all questions of this type is answered with "Contact customer support", but that is a hurdle that might just make it simpler to buy a cheap knock-off version of the broken part instead (I already did that once but it broke again). Since the question has been asked at least 10 times on the forum, it should be known whether or not it is possibe to buy a spare part? If not, I will just buy another cheap kno-off version and throw away the parts I don't need.

 

Kindest regards,

Martin

GoPro Community Manager
Posts: 5,852

Re: 3 way mount parts

@martin87 - If you contact our team at https://gopro.com/help/PKBContactus, we may be able to help you with that part.