Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-44543%22%20slang%3D%22en-US%22%3E3-way%20grip%20broken%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44543%22%20slang%3D%22en-US%22%3E%3CP%3EOn%2023rd%20March%20i've%20opened%20a%20ticket%20on%20GO%20PRO%20Support%20because%20my%203-way%20mount%20has%20broken.%3CBR%20%2F%3EI%20received%20a%20response%20on%2027th%20march%20telling%20me%20to%20send%20some%20pictures%2C%20Serial%20Number%2C%20address...%20i%20sent%20it%20and%20then%20i%20received%20an%20e-mail%20informing%20that%20GoPro%20would%20send%20me%20the%20broken%20part.%3C%2FP%3E%3CP%3EOn%20april%2017th%20i%20asked%20by%20e-mail%20about%20the%20status%20of%20the%20case%20and%20received%20the%20following%20response%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EHi%20Bruno%2C%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3EThanks%20for%20your%20email.%20Upon%20checking%20on%20the%20status%20of%20the%20item%2C%20we%20are%20just%20waiting%20for%20the%20IF%20number%20to%20be%20generated.%20I'll%20get%20back%20to%20you%20once%20I%20have%20the%20tracking%20number%20already.%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3EThanks%20for%20your%20patience%20about%20this%20matter.%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3ESincerely%2C%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EBut%20i%20didn't%20received%20any%20updates%20from%20go%20pro%20and%20now%20when%20i%20tried%20to%20ask%20the%20status%20again%20i%20received%20an%20e-mail%20informing%20that%20my%20case%20was%20closed.%3CBR%20%2F%3EHow's%20it%20closed%20if%20i%20didn't%20received%20the%20replacement%20part%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20case%20Is%3A%26nbsp%3B%3CSPAN%3E03565817%20and%20the%20reference%20number%20is%3A%26nbsp%3BEXRMA21671%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-44870%22%20slang%3D%22en-US%22%3ERe%3A%203-way%20grip%20broken%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44870%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F26158%22%20target%3D%22_blank%22%3E%40mcastrobruno%3C%2FA%3E%26nbsp%3B---%20Maybe%20a%20replacement%20part%20is%20on%20its%20way%2C%20and%20they%20closed%20the%20ticket%3F%26nbsp%3B%20Have%20you%20tried%20calling%20customer%20support%20to%20get%20an%20answer%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1

3-way grip broken

On 23rd March i've opened a ticket on GO PRO Support because my 3-way mount has broken.
I received a response on 27th march telling me to send some pictures, Serial Number, address... i sent it and then i received an e-mail informing that GoPro would send me the broken part.

On april 17th i asked by e-mail about the status of the case and received the following response:

 

 

Hi Bruno,

Thanks for your email. Upon checking on the status of the item, we are just waiting for the IF number to be generated. I'll get back to you once I have the tracking number already.

Thanks for your patience about this matter.

Sincerely,


But i didn't received any updates from go pro and now when i tried to ask the status again i received an e-mail informing that my case was closed.
How's it closed if i didn't received the replacement part?

 

The case Is: 03565817 and the reference number is: EXRMA21671

Backpacker
Posts: 362

Re: 3-way grip broken

@mcastrobruno --- Maybe a replacement part is on its way, and they closed the ticket?  Have you tried calling customer support to get an answer?