05-08-2017 06:07 AM
On 23rd March i've opened a ticket on GO PRO Support because my 3-way mount has broken.
I received a response on 27th march telling me to send some pictures, Serial Number, address... i sent it and then i received an e-mail informing that GoPro would send me the broken part.
On april 17th i asked by e-mail about the status of the case and received the following response:
Thanks for your email. Upon checking on the status of the item, we are just waiting for the IF number to be generated. I'll get back to you once I have the tracking number already.
Thanks for your patience about this matter.
But i didn't received any updates from go pro and now when i tried to ask the status again i received an e-mail informing that my case was closed.
How's it closed if i didn't received the replacement part?
The case Is: 03565817 and the reference number is: EXRMA21671