Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Lifestyle Gear
Reply
Sightseer
Posts: 1

My Hero Black 7 freezes when I try to format the micro SD card, both in camera or via the app.

[ New ]

My Hero Black 7 freezes when I try to format the micro SD card, both in camera or via the app. I have to remove the battery to restart the camera, I can't shut it down with the power button.

Any idea why this is hapenning?

 

GoPro
Posts: 30,857

Re: My Hero Black 7 freezes when I try to format the micro SD card, both in camera or via the app.

[ New ]

Hi @deryckvs

 

What SD card are you using? Please include the brand, type, and capacity.

For higher-capacity(128GB up) SD cards, we recommend formatting it on a computer

 

To help isolate the issue further, you may also test if the same happens using another SD card.

 

Thanks!

Ej