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Tourist
Posts: 4

Insulated bottle order problem

[ New ]

I want to order insulated bottle with hero 10, but when checking out, i cant doanything, just blank white screen.

 

if i remove bottle, i can go to,payment.

 

what is this bug? Any help?


Accepted Solutions
GoPro
Posts: 15,233

Re: Insulated bottle order problem

[ New ]

@doncero, thanks for the details. We've shared this with our team. You can refresh the page or try adding the item again and it should work now. Let us know if anything else comes up.

View solution in original post


All Replies
GoPro
Posts: 15,233

Re: Insulated bottle order problem

[ New ]

Hello @doncero. Just to check, which HERO10 bundle are you trying to purchase together with the Tubed Insulated Water Bottle? You may also share with us a screenshot showing the issue on the checkout page or cart.

Tourist
Posts: 4

Re: Insulated bottle order problem

[ New ]

Hero 10 with accesories bundle

 

when i hit checkout, i get only white screen

1A46D997-20BC-46E0-99A8-02920162B205.png
Tourist
Posts: 4

Re: Insulated bottle order problem

[ New ]

Tried hero10 only and hero10 with accessories, same issue

 

whenever i put bottle in cart, picture of bottle in cart is not showing, and i,cant finish checkout

 

 

GoPro
Posts: 15,233

Re: Insulated bottle order problem

[ New ]

@doncero, thanks for the details. We've shared this with our team. You can refresh the page or try adding the item again and it should work now. Let us know if anything else comes up.

Tourist
Posts: 4

Re: Insulated bottle order problem

[ New ]

thank you very much, it works :)

GoPro
Posts: 15,233

Re: Insulated bottle order problem

[ New ]

@doncero, awesome! Stay stoked, and have fun capturing moments using your GoPro!