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Hiker
Posts: 322

I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the produc

[ New ]

I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the product image.


First, I purchased the "Travel Kit" (AKTTR-002) from the URL below.


https://gopro.com/en/us/shop/mounts-accessories/travel-kit/AKTTR-002.html


If you check the above URL, you can see that the product image contains the "Casey Semi Hard Camera Case" (ABSSC-002) of the following URL.


https://gopro.com/en/us/shop/lifestyle-gear/casey-semi-hard-camera-case/ABSSC-002.html


However, the product that actually arrived is shown in the image below.


The case was not "Casey Semi Hard Camera Case" (ABSSC-002), but "Compact Case" (ABCCS-001) at the following URL.


https://www.amazon.co.jp/%E3%80%90%E5%9B%BD%E5%86%85%E6%AD%A3%E8%A6%8F%E5%93%81%E3 % 80% 91GoPro-% E3% 82% B4% E3% 83% BC% E3% 83% 97% E3% 83% AD-% E3% 82% B3% E3% 83% B3% E3% 83% 91% E3 % 82% AF% E3% 83% 88-% E3% 82% B1% E3% 83% BC% E3% 82% B9-ABCCS-001 / dp / B07GTJCYQY


* Since the old product "Compact Case" (ABCCS-001) has been deleted from the GoPro official website, the Amazon page is quoted.


Why is the product image on the homepage different from the product that actually arrived?


Is this a scam?


GoPro representative

 

 

@aenriquez 

@mariustanya 

@jefft 

 


We look forward to your reply.

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Sightseer
Posts: 1

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

[ New ]

I have the exact question, just got the travel kit today.  I bought the travel kit because the image showing the Casey semi hard case, the one arrived is not semi hard, single zipper pull vs 2 in the photo, just a different case.

 

It's not right.

Tourist
Posts: 3

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different f

[ New ]

I had almos the same problem.

I had bought the Adventure Kit, which shows a semi hard case on the picture from website, and what I actually received was the lightweight case.

All of the items were ok, but the case was not.

 

It is not a huge problem, but it is not fair and it is not right.

GoPro
Posts: 18,440

Re: I purchased the "Travel Kit" (AKTTR-002), but I received a product that is different from the...

[ New ]

Thank you for the details that you provided. We have passed this to the Ecomm team. We will keep you posted through this thread once we hear back from them.