07-17-2020 12:47 PM
webcam software not seeing camera[ New ]
I have the webcam software for mac installed (1.0.196) on my macbook pro. And I have the webcam beta firmware loaded onto my GP Hero 8 (about the camera says it's version 01.90.10, which I believe matches up with the webcam beta based on the url — GoPro Webcam Beta Firmware.
However, I can't get the webcam software to see my camera.
The camera just sayd "USB CONNECTED" and the icon in the menubar for the webcam software doesn't show the green dot indicating that a camera is attached (and the drop down sayd "no camera connected").
I've tried a usb-c-to-usb-c cable connected directly from my gopro to my mac and I've tried a gopro usb-a to usb-c cable connected through my thunderbolt dock (usb-a 5GB socket).
I've also first disconnected (and later tried fully exiting) my personal vpn software — NordVPN.
Any ideas on what to try next?
07-19-2020 05:41 PM
Re: webcam software not seeing camera[ New ]
I installed the GoPro webcam application exactly as the video instructed and everything appeared to go well. However when I fired up Zoom and went to preferences to select the "GoPro" camera option it wasn't there. So I tried re-booting the computer and nothing. Then I tried reinstalling the software and nothing.
Then I noticed that the software (supposedly) only works with Zoom version 5.1.5. Well.... our company is using 5.1.2. So I fiugred I was just out of luck until we updated to 5.1.5.
A couple of hours later I opened Zoom and low and behold... it was seeing the GoPro camera option. I did nothing to it during the interim. I didn't restart the computer or install any other software I simply gave up and started working on somthing else and it started working. A week later and it's still working well. The only difference between the latested firmware update and using the new app, verses how I was using it with the Media Mod and the Elgato HD 60S+ as the video intermediary is that I can't use the 4K setting which creates a more cinematic look to the signal.
Now if only someone at GoPro can explain why it all of a sudden starting working and working with Zoom version 5.1.2 with no specific intervention on my part?
07-29-2020 11:52 AM
Re: webcam software not seeing camera (Overheat)[ New ]
... Seems my post didn't link to the "camera is hot' post. My bad.
Running the GP without the battery inserted relates to the overheating issue, not the "webcam not being seen in the software" issue. :)
I can only get mine to work in zoom, not facetime or Teams on Mac OS Catalina
07-29-2020 12:37 PM
Re: webcam software not seeing camera - SOLVED[ New ]
I just spent some more time on this. All of my applications are up to date:
- MacOS Catalina 10.15.6
- GoPro Webcam 1.01.96
- Microsoft Teams 1.3.00.15561
- Zoom 5.0.2 (24030.0508)
Most of the support online seems to say "make sure your applications are up to date". Most responses seem to say " my applications are up to date".
The problem on my system is that I only see the FaceTime camera in Teams. Zoom works fine.
For me, re-installing Teams made no difference. However, erasing Teams before a re-install fixed the issue.
- Go to the applications folder
- right click teams app and move to trash
- Install Teams
Check in Teams settings and the Hero8 webcam is now available.
Hopefully that works for others also.