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Sightseer
Posts: 5

Webcam/Hero9 Win10 2-PCs One works/One doesn't...How to tell why?

[ New ]

Received a brand Hero9 today. Downloaded the latest webcam app (v1.0.0.307). Upon setting up the GoPro app on my phone it updated the new Hero9 to v1.22.

 

I was struggling to get the app to work on my work PC. So I tried it on my personal PC. Worked just fine....w/the supplied cord. Seemed to prefer the 3.1 usb port...but also worked on 2.0 and 3.0 ports. I have no idea what spec the cord is that comes with the GoPro???

 

My guess is that it's a firewall/domain/network issue. However, I have no way to figure out what the issue is...that I know of. I tried the GoPro chat help...and it was great...just limiting. 

 

I have attached the debug info if anyone can use it to help. My work IT dept is very overwhelmed and not a ton of help right now. Any help or information would be greatly appreciated!

 

Bradey

 

I do have admin rights on my work PC. It's a decent speced CAD PC:

NVIDIA Quadro M4000

OS Name Microsoft Windows 10 Enterprise
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LOGPC462
System Manufacturer Dell Inc.
System Model Precision Tower 5810
System Type x64-based PC
System SKU 0617
Processor Intel(R) Xeon(R) CPU E5-1650 v4 @ 3.60GHz, 3601 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date Dell Inc. A16, 11/17/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0HHV7N
BaseBoard Version A00
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 25.3 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 28.8 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Sightseer
Posts: 5

Re: Webcam/Hero9 Win10 2-PCs One works/One doesn't...How to tell why?

[ New ]

Well....can't seem to figure out how to attach the debug info here...lol

Sightseer
Posts: 5

Re: Webcam/Hero9 Win10 2-PCs One works/One doesn't...How to tell why?

[ New ]

Definitely a firewall/security issue on my work pc. I was able to go into the security software app and temporarily allow the network connection. It worked instantly once I did that. Waiting for my IT manager to permanently allow the GOPro Webcam network connection.

 

However, the jury is still out on working with my VPN (Cisco AnyConnect v3.1.04063). It seemed to work with the VPN as long as I allowed the network connection via security software....as well as started and closed a preview....before I started the VPN. If I don't, once the VPN is started I can't even see the GOPro Webcam network connection in the security software anymore. So I'm curious to what happens once GOPro Webcam network connection is permanently allowed.