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Tourist
Posts: 3

Poor resolution when using GoPro Hero 9 as webcam

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Hi GoPro support,

 

I've just received a Hero 9 and am testing it as a webcam. Using Windows 10 and GoPro Webcam Beta app.

 

It handles movement VERY poorly. The resolution drops immensely if I move quickly or wave my hands. This quality is extremely disappointing, as the key reason I got the GoPro is for livestreaming.

 

Can you advise how to avoid pixelation like this when there is movement? I'll be seeking a refund if I can't get better quality. It's far worse than the built-in webcam.

 

Video sample: shorturl.at/aovLR

 

Thank you in advance and Merry Christmas!
Pete

Tourist
Posts: 3

Re: Poor resolution when using GoPro Hero 9 as webcam

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Do GoPro have any staff? This post and follow up emails have had no response in 10 days. Atrocious level of service.

Tourist
Posts: 5

Re: Poor resolution when using GoPro Hero 9 as webcam

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GoPro may have staff but the staff has no answers...

Sightseer
Posts: 2

Re: Poor resolution when using GoPro Hero 9 as webcam

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Same here. The gopro as webcam is worse than my 5 year old 720p webcam
Tourist
Posts: 3

Re: Poor resolution when using GoPro Hero 9 as webcam

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Right??

 

Misleading advertising on their product, then they completely ignore their customers. 87% poor to bad ratings:

https://au.trustpilot.com/review/gopro.com