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Tourist
Posts: 2

Hero 8 Black MacBook Pro WebCam App Preview issue

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Hi, I have macbook pro 2017 and operation system is updated; macOS Big Sur 11.0.1

My GoPro 8 Black is also updated; version 02.01

GoPro Webcam version is 1.0.224

I connect my gopro to Macbook with Dodocool USB-C Hub and with a cable which came with gopro.

 

So; GoPro Webcam shows me the connection is ok, there is no error and I see the blue dot.

Sub menu; I just can use "show preview", "preferences" and "quit" buttons.

 

But when i try to see preview i just can see gopro logo and picture with "flip" option.

I tried security wall turn off, didn't work.

I added the app to camera menu (under security and privacy)

I tried diffrent usb-c inputs.

 

So i tried everything i found before i wrote here.

If anyone can help me i'll be so thankful.

 

Thanks for your time.

Sightseer
Posts: 1

Re: Hero 8 Black MacBook Pro WebCam App Preview issue

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Multicamdirector, I am having the exact same problem.  I am running the same version on the GoPro and Webcam.  It worked 1 time for me and then when I went to restart it it failed.  

 

Hope we can figure this out.  If anyone has any clues please let me know.

 

Tourist
Posts: 5

Re: Hero 8 Black MacBook Pro WebCam App Preview issue

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Hi 

 

My Gopro firmware is 2.01 and I am having the same issue on Windows. 

Hiker
Posts: 32

Re: Hero 8 Black MacBook Pro WebCam App Preview issue

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mismo caso para mi... realmente nadie sabe resolver esto???

Tourist
Posts: 5

Re: Hero 8 Black MacBook Pro WebCam App Preview issue

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I went through the online chat and the Level 2 support help. Both covered the same ground. I have given up.

Hiker
Posts: 32

Re: Hero 8 Black MacBook Pro WebCam App Preview issue

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how dissapointing

I had to record my camera and my laptop and upload a file with a recording

In the days of the zoom, the teams, the cobrowsing and other capabilities, GoPro provides support from last century

and worst of all, they cannot find the reason of the configuration that prevent it to work, despite other considerations