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Sightseer
Posts: 2
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non riesco a contattare l'assistenza!!!!!!!!!!!!!

[ Edited ]

ho un problema con la mia GoPro, ma l'assistenza niente, mi dice quando voglio esser chiamato:   

 

 Invalid Captcha. Please retry.

 

Mentre se chiedo la chat mi dice: 

 

Chat is currently unavailable for you.

 

ditemi cosa devo fare !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ho provato anche con altri browser ma nienteeeeeeeeeeeeee

 

ma che assistenza state dando?? mah

 

Ho bisogno di assistenza, mi fate sapere come si può fare?!??! 

 

e urgentemente!!!!!!!!


Accepted Solutions
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GoPro
Posts: 6,802

Re: non riesco a contattare l'assistenza!!!!!!!!!!!!!

@french88, we try to help out as best as we can. What seems to be the problem with your GoPro?

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please try to manually enter the details on the form; do not copy-paste the info.

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.

View solution in original post


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GoPro
Posts: 6,802

Re: non riesco a contattare l'assistenza!!!!!!!!!!!!!

@french88, we try to help out as best as we can. What seems to be the problem with your GoPro?

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please try to manually enter the details on the form; do not copy-paste the info.

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.

Highlighted
Sightseer
Posts: 2

Re: non riesco a contattare l'assistenza!!!!!!!!!!!!!

thanks, after few days I try with another computer and I reach to contact


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GoPro
Posts: 6,802

Re: non riesco a contattare l'assistenza!!!!!!!!!!!!!

@french88, feel free to post back if anything else comes up.