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Tourist
Posts: 7

no display for Go Pro Hero 5 Black

I have this problem long time my problem on the display for my hero 5 black i have posted last year regarding no display was not solved despite doing all the recommendation. This Go Pro is useless not worth for the price, its a disposable gadgets that cannot be fix and the only way is to change the unit however if your go pro is not under the warranty period you have nothing to do but to throw it in the garbage. Very disappointed buying this kind of gadget. Disappointed and frustrated.
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GoPro
Posts: 5,836

Re: no display for Go Pro Hero 5 Black

@marcelinoz45, sorry to hear about the trouble. Be sure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 

 

If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Tourist
Posts: 7

Re: no display for Go Pro Hero 5 Black

I have done everything, this recommendation was there long back it is the same advice that is going on and on and on, never ending repetitive recommendation and advice, that everybody get use to read. I even did the manual update nothing happen. So whats next, since there is no shop or center that fix this kind of gadgets. Its like an expensive disposable gadgets that cannot be fix. And the store where i bought it is not accepting it since warranty already expire. And there is no store who buy back and replace it. The last time i post this issue someone reply that support will contact me but no one did. And my post tag as solved but its not. Sad life.
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GoPro
Posts: 5,836

Re: no display for Go Pro Hero 5 Black

@marcelinoz45, have you already tried contacting the Support Team through https://gopro.com/help/ContactUs