02-19-2020 10:20 AM
02-19-2020 10:28 AM
@marcelinoz45, sorry to hear about the trouble. Be sure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.
If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.
02-19-2020 11:01 AM