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Tourist
Posts: 4

my subscription cancelled for som reason

I cant use the cloud service and i am getting a massage that my subscription is cancelled - yet the monthly payment  (using iTunes) is all charged and ok. can you fix this please?

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GoPro
Posts: 12,416

Re: my subscription cancelled for som reason

Hello, @ninja6r. Will you be able to check again? Our system shows that you have an active subscription for the GoPro PLUS. Please let us know what you find out. Thanks!

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Tourist
Posts: 4

Re: my subscription cancelled for som reason

Sorry but it still shown as cancalled.  thanks

 

 

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Tourist
Posts: 4

Re: my subscription cancelled for som reason

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GoPro
Posts: 12,416

Re: my subscription cancelled for som reason

I appreciate the update, @ninja6r. We will share this with the PLUS team. I will keep you posted through this thread. Thanks!

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GoPro
Posts: 106

Re: my subscription cancelled for som reason

@ninja6r can you check now please ? Your access should be restored.

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Tourist
Posts: 4

Re: my subscription cancelled for som reason

Now it’s all good! Thanks