Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Plus
Reply
Highlighted
Tourist
Posts: 6

Re: my phone memory is full due to gopro videos. WHAT SHOULD I DO (NO SD CARD).

Any update Please.
Highlighted
GoPro
Posts: 12,416

Re: my phone memory is full due to gopro videos. WHAT SHOULD I DO (NO SD CARD).

Hello, @adroithero36451. If you haven't yet, please restart your phone and clear the cache on the app settings (clear cache only, not data). Let us know if doing this cleans up the huge storage space consumed by the app. Thanks!

Highlighted
Tourist
Posts: 6

Re: my phone memory is full due to gopro videos. WHAT SHOULD I DO (NO SD CARD).

Hello, I did clear the cache but the huge memory is still there. The huge storage is in the Data.
Highlighted
GoPro
Posts: 15,271

Re: my phone memory is full due to gopro videos. WHAT SHOULD I DO (NO SD CARD).

Thanks! @adroithero36451

 

This has been shared with the team in charge.

We'll post back once new information is available.

 

Regards,

Ej

 

 

Highlighted
Tourist
Posts: 6

Re: my phone memory is full due to gopro videos. WHAT SHOULD I DO (NO SD CARD).

Pls advise what to do. My phone storage is full and my phone is almost not working.
Highlighted
GoPro
Posts: 15,271

Re: my phone memory is full due to gopro videos. WHAT SHOULD I DO (NO SD CARD).

Hi @adroithero36451

 

Sorry for any trouble caused.

We have sent you a private message.

 

Thanks!

Ej