11-24-2019 11:41 AM
I have a GoPro Plus subscription and I've transfered photos & video from my Hero 7 Black to my iPad with the microSD adaptor but they don't appear to upload to GoPro Plus. I have signed into that account in the app and one video does have the cloud and arrow which I believe indicates that it's uploading but it has been going for so long I don't believe it's doing anything.
Any help on getting the iPad to upload? I've had these on there for a few weeks and don't see much if anything added to my GoPro Plus account.
11-24-2019 12:37 PM
Yea, someone else in another post is having the same issue, I was hoping GoPro might respond but if they don't I'll be cancelling. The whole reason I got it was so I could move media to my iPad while I am away and have it backup as well as being able to edit them more easily. I guess I could upload straight from the GoPro but the iOS app should work and if it doesn't I'm being charged for an incomplete program,
11-24-2019 12:54 PM
I cant even cancel my subscription. For me that page just isn't working, on any device or any computer. Just times out.
if i cant get it canceld by 27th, before the payment goes out i consider this theft and will take action.
11-26-2019 03:05 PM
Sorry for any trouble caused.
Please reach out to our Support Team regarding this matter.
They are available by phone or chat through https://gopro.com/help/ContactUs
12-17-2019 11:56 AM
The app doesn't always have the full resolution version of your content. Doing the auto-upload from the camera is a great option, but you can also upload the original files from your computer too. Info on these methods is at https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus.