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Reply
Tourist
Posts: 10

error when trying to download files on website (goPro Plus)

Hi,

 

I receive this message when trying to download a file from my GoPro Plus account. I am worried as some of those videos are absolutey priceless to the family further to recent events.

 

<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>
97db5249-5218-4a31-b224-01c8e6463b5d/874229476811080943/source/default/1.mp4
</Key>
<RequestId>605FE72FD4E5B225</RequestId>
<HostId>
tQveaMmI5gl+2bf7XTO25apQ3NTCk0UD8YDnZkaeK7AgTrik324a5KoZxPY+EHGbbH59chR14sU=
 
 
Thanks,
 
Martin.
Tourist
Posts: 10

Re: error when trying to download files on website (goPro Plus)

Actually, its the original files it wont let me download. The compressed ones are fine.

Tourist
Posts: 6

Re: error when trying to download files on website (goPro Plus)

Hi,

 

I'm having the same issue.

 

I can download my videos as 'compresses' (1080) but not 'original' (4k).

Get the same error 'NoSuchKey'

This happens with 4k footage taken with my Hero7 black

 

If I try to download videos taken with my Hero session as 'original' it works...

 

GoPro
Posts: 10,573

Re: error when trying to download files on website (goPro Plus)

Hi @martinr11028 @fireystorm23162

 

Are these 2018 or older files, or newer?

 

Thanks!

Ej

Tourist
Posts: 6

Re: error when trying to download files on website (goPro Plus)

Hi,

 

Usually I record (4k) with my GoPro Hero7 all day, and when I get back I charge my camera and I't automatically uploads the footage to GoPro Plus. Then I use my iPhone to edit my fotage(1080) and finally share my videos via GoPro plus. This works ok.

 

So, the problem is that on the 7 sep 2019 40 files of 45 are having there thumbnail upside down and I can not download them in 4K (original) Errormessage saying somethiong with missing/error key (xml file) The other problem with these files is that 26files recorded from that day has the wrong MediaCreateDate (21 sep 2019) !!!! So 71 files of 111 that day are corrupted/error

 

I also see that on the 11:july 2019 13 files of 44 that day have the same issue, Thumbnail uspide down and I can not download them in 4k.

 

For the senarios abow I use windows 10 and Firefox 68

Sightseer
Posts: 1

Re: error when trying to download files on website (goPro Plus)

I have the same problem! Very valuable files (Antarctica trip). I have a Macbook with up-to-date software. Totally dissatisfactory that not any meaningful explanation of the problem shows up.

Sightseer
Posts: 1

Re: error when trying to download files on website (goPro Plus)

did you ever get help?

GoPro
Posts: 10,573

Re: error when trying to download files on website (goPro Plus)

Hello Everyone!

 

Please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Thanks!

Ej