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Tourist
Posts: 1

can't use cloud

I just purchased gopro plus. when I open the gopro app on my samsung phone and click on the cloud icon, it askes me to subscribe. I have allready subscribed to Gopro PLUS, I even subscribed a second time on my phone to see if that worked but it didn't. what have I done wrong or what can i do? please help

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GoPro Community Manager
Posts: 7,012

Re: can't use cloud

Be sure that you're signing in with the same user name and password as the one you used when you subscribed. If the issue is continuing, our team at https://gopro.com/help/ContactUs can help clear this up.

Tourist
Posts: 2

Re: can't use cloud

I am having exactly the same issue
Have you had any luck resolving this?