12-01-2019 01:23 PM
The long awaited response for their *team* bulll**bleep** these guys on the customer service... I'm sure are located in India, keep the contact for weeks telling you they are working hard on your case and waiting for a response from the technical team. Then at the end they say to you they don't have any solution... What a **bleep**ty rubbish company. I like to compare products and services... Compare this to Tesla
12-01-2019 01:32 PM
Well you know... this guy is looking to the left... I would like to know what rubbish supervisor they have hahaha... This movie went from drama to comedy. I really had a bad time with GoPro support and double payments and Gopro cloud data cleared by their mistake... No more drama. Now I really enjoy laughing at this company. Btw someone was saying something about the CEO Nick Woodman taking care of this come on guys, with a fortune worth 770M$ Do you think this guy gives a shiit about us or the GoPro problems? the only things this guy takes care is to pay less taxes and tocut the loses of the company.
12-03-2019 10:12 AM
Yet again I try and contact support and the answer machine states no one to take calles and use online, when try the chat it says too busy with other customers and try again later, so much for 24/7 support for Plus members
Emailed the CEO again, and still no reply,. I will not be buying anymore GoPro cameras or accessories.
12-03-2019 11:39 AM
I hate the fact that I've had to come here to find out if there is a like minded thread. Maybe my issue deserves it's own as well, but I'll post here for now.
At first the service dept. was great. I had an issue with my GoPro 8, they asnwered in a timely manner, did some quick troubleshooting, then promptly set up a return. I printed the label, followed the instructions and send it away on November 6th. I live in Canada so it was sent VIA Canada Post. Shipping took 5 business days, the package was accepted and signed for on November 13th.
I waited a solid week before contacting them for the first time to inquire about the processing time. I believe I live chatted on November 20th, that agent assured me they would prioritze my claim and would most likely receive the return shipping confirmation by Friday, November 22nd. Well that never happened.
Again, another week later I contacted an agent through live chat. Last week on November 27th. Again I was assured they would look into the matter, prioritze and make sure it was dealt with, personally this time. They said they would send a personal email as soon as they got an answer. Well again, its almost been another week since that.
This is absolutely unacceptable for a company of this size, with this standing to keep doing. As a paying GoPro plus customer I would have expected the camera to be sent in, and a new one sent out immediatly. What is taking so long? I have no idea, but as far as I'm concerned this will be the first and last GoPro product I ever buy. The worst return experience I've ever had hands down, and it seems I'm not alone.
12-10-2019 02:38 PM
We try to help here in the Support Hub the best way we can.
For issues with orders or replacements we refer customers to our Support Team.
Which can also coordinate with other teams to get the cases/concerns resolved.
Please reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.