11-01-2019 02:58 AM
Thanks for treating me like rubish.
Thanks for open my eyes, now I can see clearly you are pure **bleep** and I was in the confort zone with you guys.
All the worst in your life. I'm glad to know you're pure rubbish.
11-01-2019 10:56 AM
I couldn't agree more with the above comment. I purchased an item from your store while I was a plus subscriber. I was charged twice for the same item. Dealing with customer services was terrible. They were auwful and hung up on me when I asked to speak to a manager. I now totally hate GoPro based on their customer services.
I doubt I'll buy another GoPro product again based on your terrible customer services. Sadly, this isn't an isolated incident either
11-23-2019 08:56 AM
I agree as well, I have had a case open for over two weeks, still not resolved, and you can no longer call them, when you try online chat it states that you are out of hours or they are too busy, yet you are supposed to have 24/7 support with plus.
They ar useless
11-24-2019 04:09 AM
Do your job is not my bussines to make your **bleep**y company better.
You don't fix your problems you don't treat your customers as we deserve, you fail.
Always the same 'Oh may I help you sir' ' we are going to fix your problem for sure don't doubt it' 'There is no way I'm leaving this case without a solution' then suddenly 'sorry we can't fix your problem' fuuuck you!
11-26-2019 04:15 PM
Sorry for any trouble caused.
Please reach out to our Support Team to follow up with your case.
They are available by phone or chat through https://gopro.com/help/ContactUs
11-26-2019 10:44 PM
@aragon1006 Your reply is not what people want, that’s just telling them to go around in circles again.
The point is GoPro Customer Service is poor at the best of times and useless most of the time.
Why can’t a Senior Manager from GoPro be made aware of this and actually do something to change things?
If things don’t change quickly GoPro customers will go elsewhere and an already struggling company will eventually go bust.
You can have the best product in the World but without good backup you will fail eventually.