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Tourist
Posts: 3

What happen with my order

Hello.

I placed my order on 13/03/2020 and still not processing yet.
Can you tell me please when finally I will get my camera?.

I've never waited so long for any online order.

I have not yet met an online store that has been processing the order so long.

Already contacted with customer service 3 times (no help), send messages to GoPro Instagram, Twitter, Facebook and no one answer me!

I am sorry for my anger in the post but I have never had such a bad experience.

Order no: MP-04097725
Kind Regards
Tomasz

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GoPro
Posts: 12,402

Re: What happen with my order

Sorry to hear about the order issue, @tompie78. Ony our Support team has access to order details so it would be best to continue working with them. You may use the same case number that you were provided before for easy reference. Thanks!

Highlighted
Tourist
Posts: 3

Re: What happen with my order

Already contacted again and still nothing.

It's been six weeks since I placed the order

I get answer that was some payments error and I can make an order again.

But I lost my old camera which was in very good condition, still working fine and was worth £50 - £60

I was told I could get a chest wrap for free for my old camera Smiley LOL

 

Unfortunately, I have the worst experience whatever I have had with buying anything.

Does anyone have any email to someone seated above or where can I report it?

 

In my opinion I was cheated

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GoPro
Posts: 15,260

Re: What happen with my order

Hi @tompie78

 

Sorry for any trouble caused.

Please continue working with our Support Team regarding your case.


Thanks!

Highlighted
Tourist
Posts: 3

Re: What happen with my order

[ Edited ]

Please tell me how to do it??,  I always hear the same answer:

"Sorry for the experience. There was a delay with us processing orders due to coronavirus"

I now people, that they get cameras within one week.

I will not speak anymore with Support Team because it is a waste of time.

I have not encountered such bad customer treatment yet.