Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Plus
%3CLINGO-SUB%20id%3D%22lingo-sub-395989%22%20slang%3D%22en-US%22%3EWelcome%20to%20the%20GoPro%20Plus%20discussion%20board%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-395989%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20a%20question%20about%20GoPro%20Plus%3F%20Post%20it%20here!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-396109%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20GoPro%20Plus%20discussion%20board%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-396109%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20got%20my%20GoPro%207%20Black%20last%20Friday%2C%20activated%20my%20GoPro%20Plus%20Sunday%20and%20did%20my%20first%20videos%20with%20it%20yesterday%20(46%20minutes%20in%20the%20morning%20and%2056%20minutes%20in%20the%20afternoon%2C%20both%20at%204K30).%20I%20plugged%20the%20camera%20last%20evening%20and%20after%20charging%2C%20it%20did%20transfer%20the%20videos%20but%20I'm%20not%20seeing%20the%20whole%20thing%20in%20the%20Cloud.%20On%20the%20camera%2C%20I%20see%20the%20two%20videos%20(again%2046%20minutesand%2056%20minutes)%20but%20in%20the%20Cloud%2C%20all%20I%20see%20are%20three%208%20minutes%20videos%20and%20one%205%20minutes%20video.%20All%20are%20from%20the%20morning%20recording.%20I%20tried%20to%20do%20manual%20upload%20but%20the%20camera%20told%20me%20everything%20was%20already%20uploaded.I%20assumed%20it%20was%20because%20it%20takes%20time%20to%20process%20the%20videos%20but%20now%2018%20hours%20later%2C%20I%20still%20see%20the%20same%20four%20videos.%20Is%20this%20normal%3F%20When%20should%20I%20expect%20to%20see%20the%20remaining%20videos%20and%20will%20they%20be%20stitched%20togheter%20like%20they%20are%20when%20viewed%20from%20the%20internal%20GoPro%20player%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403129%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20GoPro%20Plus%20discussion%20board%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403129%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20details%20that%20you%20provided%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F118021%22%20target%3D%22_blank%22%3E%40sylvaing%3C%2FA%3E.%20The%208-minute%20videos%20that%20you%20see%20in%20the%20cloud%20are%20chapters%20of%20the%20long%20videos%20that%20you%20have.%20Although%2C%204%20videos%20do%20not%20equate%20to%20the%20two%20original%20videos%2C%20duration-wise.%20Chaptering%20happens%20automatically%20in%20the%20camera%20when%20a%20certain%20file%20size%20is%20reached.%20There%20is%20more%20information%20on%20chaptering%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fen%2FGoPro-Camera-File-Chaptering-Information%2Fta-p%2F390210%22%20target%3D%22_blank%22%3Ehere%26nbsp%3B%3C%2FA%3E%26nbsp%3Bthat%20you%20may%20refer%20to.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20been%20able%20to%20check%20on%20the%20chapters%20to%20see%20if%20they%20belong%20to%20the%20same%20file%20or%20video%3F%20How%20did%20you%20access%20the%20files%20-%20did%20you%20login%20directly%20to%20plus.gopro.com%2C%20or%20accessed%20the%20file%20through%20Quik%20for%20desktop%20or%20GoPro%20App%20on%20mobile%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403223%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20GoPro%20Plus%20discussion%20board%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403223%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EI%20cant%20get%20my%20videos%20to%20upload%20to%20the%20cloud.%20Shorter%20ones%20upload%20ok%20but%20I%20have%2010%20minute%20videos%20i%20have%20tried%20to%20upload%20via%20computer%20and%20all%20they%20do%20is%20sit%20there%20even%20when%20the%20upload%20progress%20bar%20is%20full.%20Eventually%20I%20just%20cancel%20it%20and%20then%20it%20auto%20logs%20me%20out%20of%20the%20website.Any%20help%20would%20be%20appreciated.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403513%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20GoPro%20Plus%20discussion%20board%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403513%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F120930%22%20target%3D%22_blank%22%3E%40toughlift88617%3C%2FA%3E.%20How%20exactly%20do%20you%20upload%20to%20cloud%20using%20your%20computer%3F%20Do%20you%20do%20it%20via%20Quik%20for%20desktop%2C%20or%20manually%20to%20plus.gopro.com%20%3F%20Do%20you%20see%20the%20longer%20videos%20(10%20minute%20and%20longer%20videos%20by%20description)%20as%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fen%2FGoPro-Camera-File-Chaptering-Information%2Fta-p%2F390210%22%20target%3D%22_blank%22%3Echaptered%3C%2FA%3E%20videos%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403617%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20GoPro%20Plus%20discussion%20board%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403617%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20and%20thank%20you%20for%20your%20prompt%20response!%20To%20answer%20you%20questions%2C%20I%20have%20been%20trying%20to%20upload%20to%20plus.gopro.com.%26nbsp%3B%20And%20the%20videos%20do%20show%20up%20as%20chaptered.%20For%20example%20I%20took%20a%20video%20of%20me%20flying%20a%20small%20airplane%20and%20it%20shows%20up%20as%203%2C%2010-11%20minute%20videos.%20Hope%20that%20helps!%20And%20thank%20you%20again%20for%20your%20help!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro Community Manager
Posts: 5,853

Welcome to the GoPro Plus discussion board

Have a question about GoPro Plus? Post it here!

Hiker
Posts: 32

Re: Welcome to the GoPro Plus discussion board

[ Edited ]

Hi, got my GoPro 7 Black last Friday, activated my GoPro Plus Sunday and did my first videos with it yesterday (46 minutes in the morning and 56 minutes in the afternoon, both at 4K30). I plugged the camera last evening and after charging, it did transfer the videos but I'm not seeing the whole thing in the Cloud. On the camera, I see the two videos (again 46 minutesand 56 minutes) but in the Cloud, all I see are three 8 minutes videos and one 5 minutes video. All are from the morning recording. I tried to do manual upload but the camera told me everything was already uploaded.I assumed it was because it takes time to process the videos but now 18 hours later, I still see the same four videos. Is this normal? When should I expect to see the remaining videos and will they be stitched togheter like they are when viewed from the internal GoPro player?

 

Thanks.

GoPro
Posts: 7,959

Re: Welcome to the GoPro Plus discussion board

Thank you for the details that you provided, @sylvaing. The 8-minute videos that you see in the cloud are chapters of the long videos that you have. Although, 4 videos do not equate to the two original videos, duration-wise. Chaptering happens automatically in the camera when a certain file size is reached. There is more information on chaptering here  that you may refer to. 

 

Have you been able to check on the chapters to see if they belong to the same file or video? How did you access the files - did you login directly to plus.gopro.com, or accessed the file through Quik for desktop or GoPro App on mobile? 

Tourist
Posts: 3

Re: Welcome to the GoPro Plus discussion board

I cant get my videos to upload to the cloud. Shorter ones upload ok but I have 10 minute videos i have tried to upload via computer and all they do is sit there even when the upload progress bar is full. Eventually I just cancel it and then it auto logs me out of the website.Any help would be appreciated.

GoPro
Posts: 7,959

Re: Welcome to the GoPro Plus discussion board

Hello @toughlift88617. How exactly do you upload to cloud using your computer? Do you do it via Quik for desktop, or manually to plus.gopro.com ? Do you see the longer videos (10 minute and longer videos by description) as chaptered videos? 

Tourist
Posts: 3

Re: Welcome to the GoPro Plus discussion board

Hello and thank you for your prompt response! To answer you questions, I have been trying to upload to plus.gopro.com.  And the videos do show up as chaptered. For example I took a video of me flying a small airplane and it shows up as 3, 10-11 minute videos. Hope that helps! And thank you again for your help!