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Hiker
Posts: 8
Accepted Solution

Water damage Hero 5 black

Hey guys

I've been using my Hero 5 Black for almost 2 years without any issues. I jumped into the pool the other day and as I came up the lcd was flickering and started recoding for 1 second by itself over and over.

I pulled the battery out immediately and put it in rice for 4 days. It worked again for about an hour and just went dead. Now it won't come on at all, I have tried multiple batteries.

I contacted GoPro South Africa and they said they don't do repairs.

What are my options as GoPro plus doesn't seem to cover camera replacements in SA.

Thanks for any help

Accepted Solutions
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GoPro
Posts: 14,233

Re: Water damage Hero 5 black

Hi @mrgmanelite

 

You may reach out to our Support Team to check on your options.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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GoPro
Posts: 14,233

Re: Water damage Hero 5 black

Hi @mrgmanelite

 

You may reach out to our Support Team to check on your options.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Hiker
Posts: 8

Re: Water damage Hero 5 black

Awesome i will do that, thanks so much EJ