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Sightseer
Posts: 2

Videos show on Go Pro App but does not show via web

Im trying out go pro plus to see if its worth it and Im having trouble seeing the videos my go pro automatically uploaded to the cloud on the website. However I can see it on my go pro app on my phone XS. It is 2 videos that are longer than 20 minutes and those are the only ones that do not show on the website. 

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Sightseer
Posts: 2

Re: Videos show on Go Pro App but does not show via web

I just refreshed my go pro app and now the two videos dissapeared. Anybody else not having good reliability with this subscription?

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GoPro
Posts: 5,874

Re: Videos show on Go Pro App but does not show via web

@noeld26464, please try to sign in through https://gopro.com/login using a web browser and check if you can see the files on your PLUS Media Library via web.

 

Also, see if uploading through other methods will help.