04-03-2020 05:12 PM
Browse through the cloud Media Library and check if the contents are just dated incorrectly.
If the contents aren't showing up on the GoPro App only, sign out from the app and log back in using your GoPro user account that's associated with your PLUS subscription. Sign out from the app. Clear cache on the app (phone) settings (just clear cache and not clear data) & restart your phone. Then sign in again on the app.
04-03-2020 05:38 PM
I am able to see them on the app because I have it downloaded but it is not in the cloud. I tried to sign out and back in but it is still not there. Is there a way to upload it from the app to the cloud?
04-04-2020 07:29 AM
@sagesk8ter, check if Mobile Upload is enabled in the GoPro App (Settings > My Account > GoPro Plus). It runs automatically in the background, and the process will pause and resume as your connection availability varies, until all files are safely uploaded. When you’re in range, the thumbnails on the Media tab will start displaying icons, showing the status of your upload.
CLOCK - Item is queued for upload
CLOUD+UP - Item uploading
CLOUD+CHECK - Upload completed
EXCLAMATION - There was an error uploading
Successful uploads will briefly display a checkmark. If an item fails to upload, it will be marked with an error icon, and we’ll try the upload again when your device is in range.
Upload time is dependent on multiple factors, namely your network speed and the file size of your content. If you are using a wireless network, ensure that your device has a stable Wi-Fi connection.
Note: To begin a mobile upload, your device needs at least 120 percent of the total file size of your upload available in storage. For example, if a content contains 1GB of data, your device needs 1.2GB available storage to start uploading.
04-04-2020 10:50 AM
@sagesk8ter, not necessarily. You'll have to download the media files into the GoPro App on your mobile device. The GoPro camera doesn't need to be connected to the app in order for the Mobile Upload to run -- it'll upload the media files that are currently saved in the app.
04-05-2020 03:11 PM
There is no way to manually upload files through the GoPro App, @sagesk8ter. Looking at the media that you have in the GoPro App under the APP tab, do you see any icon on them? These icons are described here.
Please note that to begin a mobile upload, your device needs at least 120 percent of the total file size of your upload available in storage. For example, if a video contains 1GB of data, your device needs 1.2GB of available storage to start uploading. Is this met?
Let us know what you find out. Thanks!