Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Plus
Reply
Highlighted
Tourist
Posts: 5

The media you're uploading already exists in your media library

Hi,

 

I keep getting this message no matter what I try.

 

"The media you're uploading already exists in your media library".

 

Please assist, it's realy taken a lot of time to upload 1 file.

 

Thanks

Assaf Ron

 

Highlighted
GoPro
Posts: 15,279

Re: The media you're uploading already exists in your media library

Hi @assafron

 

We'll have this shared with the PLUS Team.

Can you help us with the file names, please?

 

Thanks!

Ej

Highlighted
Tourist
Posts: 5

Re: The media you're uploading already exists in your media library

hi @aragon1006 and thanks for the reply.

 

The file name I'm trying to upload is : GH010031.MP4  size: 2.73GB.

 

BTW, I tried to rename the file before uploading to GH010031a.MP4 and GH010031b.MP4 but this did not help either.

 

Thanks

Assaf Ron

Highlighted
GoPro
Posts: 106

Re: The media you're uploading already exists in your media library

[ Edited ]

@assafron I reset the status for that file. Please try again through the web media library and let me know.

 

cc @aragon1006 

Highlighted
Tourist
Posts: 5

Re: The media you're uploading already exists in your media library

Hi ,

 

Uploaded succesfuly now.

 

Thanks  a lot !

 

Assaf Ron

Highlighted
Tourist
Posts: 5

Re: The media you're uploading already exists in your media library

hi @epicboost16310 

 

Sorry, but it happened again with another file !

 

This time it's GH010026.MP4.

 

Can you assist ?

 

I guess each time I cancel an upload in the middle, it will cause this problem.

 

Assaf ron

Highlighted
Tourist
Posts: 5

Re: The media you're uploading already exists in your media library

Hi Ej,

 

After gettig help form the plus team, the same problem re-occoured with another fie.

 

This time this is GH010026.MP4.

 

I'll approcaite your help again

 

Thanks

Assaf Ron

Highlighted
GoPro
Posts: 15,279

Re: The media you're uploading already exists in your media library

Hello @assafron

 

Sorry for any trouble caused.

We have reached out to the team regarding this matter.

We'll post back for updates.

 

Thanks!

Ej