04-07-2020 04:23 PM
I keep getting the "The media you're uploading already exists in your media library." error when uploading manually frmo the GoPro web app.
The video does not exist in my library. Can someone from GoPro help? Thank you.
04-08-2020 09:17 AM
@bananakick, thanks for reaching out. How was the media file uploaded to your PLUS cloud storage (e.g. Mobile Upload via GoPro App, Quik for Desktop on your computer, Web Browser)?
How large are the files that you are trying to upload? Are these chaptered files?
Also, see if uploading through other methods will help.
04-16-2020 07:45 PM
I'm having this same problem. Yes, the video I'm missing is a chaptered file and it's the first chapter. It's a 3.73GB file shot on a Hero 8. I upload chaptered files all the time and have never had one go missing in the cloud. I see it in my Quick on the local desktop and I've tried to upload it from the camera, desktop and mobile app, but it says the media already exists.
04-17-2020 12:13 PM - edited 04-17-2020 12:14 PM
Can you DM to this id please @wristexplosion ? I was logged in using a different account earlier which is not my gopro.com account.
04-18-2020 04:09 PM