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Sightseer
Posts: 1

The media you're uploading already exists in your media library.

I keep getting the "The media you're uploading already exists in your media library." error when uploading manually frmo the GoPro web app.

 

The video does not exist in my library. Can someone from GoPro help? Thank you.

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GoPro
Posts: 6,818

Re: The media you're uploading already exists in your media library.

@bananakick, thanks for reaching out. How was the media file uploaded to your PLUS cloud storage (e.g. Mobile Upload via GoPro App, Quik for Desktop on your computer, Web Browser)?
 

How large are the files that you are trying to upload? Are these chaptered files

 

Also, see if uploading through other methods will help.

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Tourist
Posts: 3

Re: The media you're uploading already exists in your media library.

I'm having this same problem. Yes, the video I'm missing is a chaptered file and it's the first chapter. It's a 3.73GB file shot on a Hero 8. I upload chaptered files all the time and have never had one go missing in the cloud. I see it in my Quick on the local desktop and I've tried to upload it from the camera, desktop and mobile app, but it says the media already exists.

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Sightseer
Posts: 1

Re: The media you're uploading already exists in your media library.

Hello @wristexplosion can you DM me the filename that you are trying to upload ?

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GoPro
Posts: 106

Re: The media you're uploading already exists in your media library.

[ Edited ]

Can you DM to this id please @wristexplosion ? I was logged in using a different account earlier which is not my gopro.com account.

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Hiker
Posts: 13

Rif.: The media you're uploading already exists in your media library.

Perdiamo tempo. questo servizio funziona malissimo. Metti file, ci sono ma non si vedono più, Allora tenti a ricaricare i file e lui ti dice che il file già c'è. Ma se c'è e non lo vedo più a che serve il cloud?
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Tourist
Posts: 3

Re: The media you're uploading already exists in your media library.

Dm Sent

 

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Sightseer
Posts: 2

Re: The media you're uploading already exists in your media library.

Same here! Smiley Sad What is the solution?