01-02-2020 01:06 AM
Hello @samuraiji. I understand the concern. Yes, the media from the app has to be copied to the phone's local photo app/gallery to be detected by a computer.
Your GoPro app is set to automatically upload media to the cloud as described here, right? Do you notice any of the indicators below on the media that you have in the app?
CLOCK - Item is queued for upload
CLOUD+UP - Item uploading
CLOUD+CHECK - Upload completed
EXCLAMATION - There was an error uploading
Check also if your device meets this: To begin a mobile upload, your device needs at least 120 percent of the total file size of your upload available in storage. For example, if a QuikStory contains 1GB of data, your device needs 1.2GB available storage to start uploading.
01-02-2020 04:08 AM
I've also been having issues uploading, sometimes new media is not found even though I have new recordings and therefore there is no upload. However, for new items that have uploaded I noticed the Android app was not showing them, I only just realised they were actually uploaded when checking through a browser on GoPro Plus.
01-07-2020 01:55 PM
01-07-2020 07:10 PM
There is a problem you cannot upload large file currently from PC.
Maybe this problem is linked with ours.
03-06-2020 02:01 PM
03-06-2020 03:10 PM
@wn737, though the process should automatically start when your phone is within Wi-Fi range, try the following accordingly to force restart the upload process:
- Make sure that you're connected to the Wi-Fi network.
- Disable Mobile Upload and Celular Upload (if enabled) in the app. Settings > GoPro Plus > Mobile Upload
- Completely force close out of the app (from the Home screen, swipe up on the app's preview to close the app).
- Re-open the GoPro App.
- Enable Mobile Upload.
The items in the App tab will start to queue up for cloud upload. Successful uploads will briefly display a checkmark. If an item fails to upload, it will be marked with an error icon, and we’ll try the upload again when your device is in range.
03-06-2020 03:37 PM