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Tourist
Posts: 6

Some of the videos I upload to gopro plus are not correct:

Some of the videos I upload to gopro plus are not correct. I can't select them, i can't remove them... i can't do anything with them

Have those videos been lost?

 

error.jpg
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GoPro
Posts: 7,349

Re: Some of the videos I upload to gopro plus are not correct:

@jmlpiqueras, sorry for the delayed response. This is odd. We'd like to gather more details to help isolate the problem. Are you able to select these media files through Quik for Desktop or GoPro App > Cloud?

If you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.