04-17-2020 07:41 AM - edited 04-17-2020 07:41 AM
This can occur for a number of reasons including credit card expiration, payment detail errors (including invalid credit card security code or billing address), and or issuing bank verification requirements. Unfortunately, we have no insight as to what issue our Order Support Team ran into with your order. However, we highly recommend you contact your bank/financial institution and verify your payment details, then resubmit your order through shop.gopro.com as they'll be the ones to receive/review your new order. If the issue persists, we recommend that you use a different card.
04-21-2020 06:23 AM
What is this suppose to be???
I was not even allowed to choose my own ID
What’s with the total lack of customer service?
You have my money and now it’s “good luck pal”
There will be zero recommendations from me and maybe one star because to GoPro is functional
04-21-2020 07:43 AM
Your nickname is assigned when you create your account at GoPro.com
You should be able to change it(once per hour).
Login to your account.
At the top of the page is a drop-down menu, select "Settings".
From there, you should see your account info, and be able to change your nickname.
Let us know how it goes.
04-23-2020 10:33 PM
I want to increase the size of the image to 1.5 and was able to do that Initially but somehow lost that capability and cannot get it back. Now the fish on the reef look like ants unless I can get closer than three feet.
Is there a secret pathway to that? Am I not “intuitive” enough?
I can’t send any videos home either Sharing is half the fun, right.
Things should be a lot simpler.
Too bad tech support doesn’t exist.