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Tourist
Posts: 3

Response code 51c

I need the unlimited iCloud and cannot get it.
I am extremely frustrated with your website and customer service.
I am unable to do anything!
Can somebody please help me?’!
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GoPro
Posts: 15,061

Re: Response code 51c

[ Edited ]

Hi @agileflare4541

 

This can occur for a number of reasons including credit card expiration, payment detail errors (including invalid credit card security code or billing address), and or issuing bank verification requirements. Unfortunately, we have no insight as to what issue our Order Support Team ran into with your order. However, we highly recommend you contact your bank/financial institution and verify your payment details,  then resubmit your order through shop.gopro.com as they'll be the ones to receive/review your new order. If the issue persists, we recommend that you use a different card.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Response code 51c

Wtf?!
What is this suppose to be???
I was not even allowed to choose my own ID
Agileflare???
What’s with the total lack of customer service?
You have my money and now it’s “good luck pal”
There will be zero recommendations from me and maybe one star because to GoPro is functional
Highlighted
GoPro
Posts: 15,061

Re: Response code 51c

Hi @agileflare4541

 

Your nickname is assigned when you create your account at GoPro.com

You should be able to change it(once per hour).

Login to your account.

At the top of the page is a drop-down menu, select "Settings".

From there, you should see your account info, and be able to change your nickname.

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Response code 51c

The forced nickname is the least of my problems.
I want to increase the size of the image to 1.5 and was able to do that Initially but somehow lost that capability and cannot get it back. Now the fish on the reef look like ants unless I can get closer than three feet.
Is there a secret pathway to that? Am I not “intuitive” enough?
I can’t send any videos home either Sharing is half the fun, right.
Things should be a lot simpler.
Too bad tech support doesn’t exist.