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Reply
Sightseer
Posts: 1

Remise GoPro plus non déduite du montant total

Bonjour, 

 

J'ai souscris à l'option GoPro + en esperant pouvoir profiter des avantages de cette offre. Cela n'a pas été le cas, la déduction apparaissait dans mon panier et ceux jusqu'au moment de payer mais une fois la commande réglée la réduction avait dipsarue...

La commande portait sur une GoPro 8 et deux accesoires qui aurait dû profiter du rabais de 50% (Une batterie et le boitier de protection)

Voici mon numéro de commande : 41337355

J'ai donc réglé la totalité du montant. 

 

Pouvez m'indiquer comment procéder pour corriger cela?

 

Merci 

 

 

Achat gopro.png
GoPro
Posts: 10,065

Re: Remise GoPro plus non déduite du montant total

Hi @ladze

 

Based on the records, the order for the camera was under the TradeUp offer.

Please note that Plus discount does not apply to TradeUp orders.

 

Thanks!

Ej

Tourist
Posts: 1

Re: Remise GoPro plus non déduite du montant total

Same for me. Not cool GoPro.

 

Terrible practice GoPro. You advertised a 50% discount on certain accessories for GoPro Plus subscribers, you showed the discount in my shopping cart, but then, a few days later, you billed me full price and now you say that it's always been supposed to be that way. That we cannot combine a Tradeup Discount with a GoPro Plus Discount. Where in your website do you disclose this "detail"?

 

And your proposed "solution": pack the items I bought, ship them back to GoPro as a return, then buy them again! Fantastic!