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Tourist
Posts: 2

Refund subscription

Dear all,

I WANT TO CANCEL MY SUBSCRIPTION BECAUSE I REGISTERED FOR THE FREE MONTH BUT I DID NOT WANT TO CONTINUE AND YOU CHARGE MY ACCOUNT .

i TRIED TO CONTACT YOU AND ALSO WHEN I REGISTER I THOUGHT THERE WOULD BE A NOTICE BEFORE CHARGING MY BANK ACCOUNT.

Please i need my money and i do not use the service.

 

Thank you

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GoPro
Posts: 12,282

Re: Refund subscription

Hello, @tsosmi. Our Support team will be able to help you with this concern. We see that there were multiple attempts to call you back yesterday but Support was not able to reach you. Please initiate a callback again and be sure to put in your best contact number. Thanks!

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Tourist
Posts: 2

Re: Refund subscription

Hi, still no contact submitted form you support team.

Please i do not use the service and i only registerfor the free month .

I want full refund immediately.

 

Kind Regards

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GoPro
Posts: 14,947

Re: Refund subscription

Hi @tsosmi

 

We try to help as much as we can.

For account-related concerns, you would need to reach out with our Support Team.

You may want to try initiating a chat session instead.

 

Thanks!

Ej