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Sightseer
Posts: 3

Problema para você obter suporte técnico

Bom dia. A minha gopro hero 7 BLACK está danificada na parte emborrachada externa. De maneira que dá para observar alguns elementos internos e ,assim sendo, perdeu a funcionalidade de ser a prova de água. Solicito por meio deste a troca da minha câmera pelo benefício de ser um assinante GoPro plus. Porém não consigo entrar em contato com suporte técnico.
Good Morning. My gopro hero 7 BLACK is damaged on the outer rubber part. In a way that you can observe some internal elements and, therefore, lost the functionality of being waterproof. I hereby request to exchange my camera for the benefit of being a GoPro plus subscriber. However, I cannot contact technical support.
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Hiker
Posts: 23

Re: Problema para você obter suporte técnico

Yes its been really bad Customer service SUCKS i had them call me waited an hour and a half when i subminted and it said 10 minutes but when i got my call there line was very bad i could not hear her well but she herd me so she tried 4 times and same Gaebage then she never called back still waiting 4 days . But there service is very dab hate to deal with them as my GOPRO PLUS is taking hours to download to the cloud , Have a choice to cancel by tomorrow and the hek with them they are spitting on me and my money looks like they dond need my money.Mr Kidman.

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GoPro
Posts: 12,401

Re: Problema para você obter suporte técnico

Hello, @fabriciohora. Make sure that you contact Support within the hours of operation specified in the contact page. Are you getting any error, like Captcha error?

 

Try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!

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GoPro
Posts: 12,401

Re: Problema para você obter suporte técnico

Sorry to hear about what happened with your call, @samba1. Is there a case number for your interaction with Support that we can use as a reference? We'd be glad to check back with them. Thanks!