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Tourist
Posts: 5
Accepted Solution

Plus share link

I've used the feature of sharing some videos with a link
Buy my friends can't play the video.
The message they get is this one:
The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

But on my account I can play them normally
received_1145317445854982.jpg

Accepted Solutions
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GoPro
Posts: 13,029

Re: Plus share link

Hello, @offbyte. Our PLUS team has deployed a fix to the issue. Please try sharing links with your friends again. Let us know how it goes. Many thanks!

View solution in original post


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GoPro
Posts: 13,029

Re: Plus share link

Thank you for sharing, @offbyte. We tried to replicate the issue. It seems that the error page only happens when the link is accessed through a mobile phone. When accessed on a computer, the media plays back as expected. 

 

Will you be able to verify if this is what happens on your end? If you get error pages, please share it with us here.

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Tourist
Posts: 5

Re: Plus share link

[ Edited ]

Hi mariustanya, On my end it plays ok. Just my friend have reported she could not play the movies on her mobile phone. Android S9 neither with chrome nor Samsung internet.


As for error pages she copied the text and sent me the screenshot that I've attached on the first post.


Let me know if these are enough. or if you need anything else

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GoPro
Posts: 13,029

Re: Plus share link

We appreciate the quick response, @offbyte. Have you tried playing the link on your end by copying the link to a browser? 

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Tourist
Posts: 5

Re: Plus share link

Yes, on my end it works ok. I am logged in on my plus account.

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GoPro
Posts: 13,029

Re: Plus share link

Thank you for the confirmation, @offbyte. Our team is already looking into this issue. We will keep you posted through this thread. 

Highlighted
GoPro
Posts: 13,029

Re: Plus share link

Hello, @offbyte. Our PLUS team has deployed a fix to the issue. Please try sharing links with your friends again. Let us know how it goes. Many thanks!

Highlighted
Tourist
Posts: 5

Re: Plus share link

Many thanks, it's working now :)