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Tourist
Posts: 5

My account says it is cancelled but i am still paying for it and I dont want it cancelling!!!

When logging in to my Gopro plus account, it states that it is cancelled (I have not cancelled it) I have checked on my itunes subscriptions and it is paid for and another payment due to come out later this month.  I have contacted customer services all they said was that it was cancelled (offering no assistance as to how to ammend it. Please advise.

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GoPro
Posts: 13,213

Re: My account says it is cancelled but i am still paying for it and I dont want it cancelling!!!

Sorry to hear about that, @cramskill. We will let our PLUS team know. We will keep you posted through this thread. Thanks!

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GoPro
Posts: 184

Re: My account says it is cancelled but i am still paying for it and I dont want it cancelling!!!

@cramskill can you check now please ?

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Hiker
Posts: 9

Re: My account says it is cancelled but i am still paying for it and I dont want it cancelling!!!

I have the same issue.  GoPro Plus says I need to resubscribe but I've already paid through my iTunes account.  This issue started for me when I updated my subscription from month-to-month to a year in advance.

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Tourist
Posts: 5

Re: My account says it is cancelled but i am still paying for it and I dont want it cancelling!!!

It’s all good now, thank you for you speedy response
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GoPro
Posts: 13,213

Re: My account says it is cancelled but i am still paying for it and I dont want it cancelling!!!

We will pass this along to the team, @chrishart7. We will update you once we hear back from them. Thanks!

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GoPro
Posts: 184

Re: My account says it is cancelled but i am still paying for it and I dont want it cancelling!!!

@chrishart7 I have granted you temporary access while we investigate the issue. You will have all privileges of Plus except for Care. Let me know if you have any issues.

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GoPro
Posts: 184

Re: My account says it is cancelled but i am still paying for it and I dont want it cancelling!!!

@chrishart7 you should be good to go now. LMK if there are any problems with your Plus subscription.