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Tourist
Posts: 3

I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase GoPro +

How can I confirm O have the GoPro + service and cloud storage?
GoPro Community Manager
Posts: 7,012

Re: I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase ...

@sweetsugalou - Our team at https://gopro.com/help/ContactUs can confirm if your PLUS account is active.

Tourist
Posts: 3

Re: I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase ...

Apparently, Gopro Plus will not transfer accounts. I was told to cancel the subscription and it would be prorated back to the purchaser. Then pay full price for the subscription this time using my email. The whole reason the purchaser used thier email was because it was a Christmas gift and wanted it to be a surprise. Now the purchaser is stuck paying for a service they have no use for. 

Tourist
Posts: 3

Re: I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase ...

*****NO ACCEPTABLE RESOLUTION REACHED****