05-17-2020 01:45 PM
Hello, @alertoasis877. To verify, are your GoPro media now saved on the GoPro App on your iPad? If this is the case and the Mobile Upload is enabled (Preferences > My Account > Mobile Upload in blue), the media under the APP tab should have the following tags depending on upload status:
CLOCK - Item is queued for upload
CLOUD+UP - Item uploading
CLOUD+CHECK - Upload completed
EXCLAMATION - There was an error uploading
Do you see any of them on your media?
Please also note that to begin a mobile upload, your device needs at least 120 percent of the total file size of your upload available in storage. For example, if a video contains 1GB of data, your device needs 1.2GB of available storage to start uploading.
05-17-2020 11:55 PM
05-18-2020 07:53 AM
@alertoasis877. To verify, have you already disabled then enabled the Mobile Upload setting on the GoPro App? Also, are the files with the clock icon and the exclamation mark not found yet in the media library when checked through plus.gopro.com?
If the files are still in the SD card, try saving them to your computer and manually upload them to the PLUS cloud by adding media through plus.gopro.com. Let us know how it works out. Thanks!
05-18-2020 08:15 AM
05-18-2020 09:13 AM - edited 05-18-2020 09:15 AM
Would you mind signing in via gopro.com/login using Safari or any browsers on your iPad?
Once logged in, see if you have an option to upload Media.
05-18-2020 11:52 AM
I do have the option to upload media but as mentioned in a previous message the camera won't upload files from the camera to the app part of the app anymore. Please read my previous message re this.
05-18-2020 01:56 PM - edited 05-18-2020 01:58 PM
Thanks! We'll have this shared with the team for further checking.
We'll post back once we have an update.
If you have access to a non-iOS device, see if the upload will work.