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GoPro
Posts: 13,110

Re: I ve requested the GoPro plus Trial period and it says on the app to set up auto upload from ...

Hello, @alertoasis877. To verify, are your GoPro media now saved on the GoPro App on your iPad? If this is the case and the Mobile Upload is enabled (Preferences > My Account > Mobile Upload in blue), the media under the APP tab should have the following tags depending on upload status: 

 

CLOCK - Item is queued for upload
CLOUD+UP - Item uploading
CLOUD+CHECK - Upload completed
EXCLAMATION - There was an error uploading 

 

Do you see any of them on your media? 

 

Please also note that to begin a mobile upload, your device needs at least 120 percent of the total file size of your upload available in storage. For example, if a video contains 1GB of data, your device needs 1.2GB of available storage to start uploading.

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Hiker
Posts: 23

Re: I ve requested the GoPro plus Trial period and it says on the app to set up auto upload from ...

There are some files on there that were saved before it stopped doing that. As I explained before it won’t let me do even that anymore. The files that are on there show three with a clock and one with an exclamation
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Hiker
Posts: 23

Re: I ve requested the GoPro plus Trial period and it says on the app to set up auto upload from ...

....and yes there’s plenty of storage space
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GoPro
Posts: 13,110

Re: I ve requested the GoPro plus Trial period and it says on the app to set up auto upload from ...

@alertoasis877. To verify, have you already disabled then enabled the Mobile Upload setting on the GoPro App? Also, are the files with the clock icon and the exclamation mark not found yet in the media library when checked through plus.gopro.com? 

 

If the files are still in the SD card, try saving them to your computer and manually upload them to the PLUS cloud by adding media through plus.gopro.com. Let us know how it works out. Thanks!

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Hiker
Posts: 23

Re: I ve requested the GoPro plus Trial period and it says on the app to set up auto upload from ...

Yes I’ve disabled and enabled the mobile upload setting. No the media is not there on my GoPro plus media library. The files are still on my SD card but I don’t have a computer, just my iPad.
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GoPro
Posts: 15,914

Re: I ve requested the GoPro plus Trial period and it says on the app to set up auto upload from ...

[ Edited ]

Hi @alertoasis877

 

Would you mind signing in via gopro.com/login using Safari or any browsers on your iPad?

Once logged in, see if you have an option to upload Media.

 

Thanks!

Ej

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Hiker
Posts: 23

Re: I ve requested the GoPro plus Trial period and it says on the app to set up auto upload from ...

I do have the option to upload media but as mentioned in a previous message the camera won't upload files from the camera to the app part of the app anymore. Please read my previous message re this. 

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GoPro
Posts: 15,914

Re: I ve requested the GoPro plus Trial period and it says on the app to set up auto upload from ...

[ Edited ]

Hi @alertoasis877

 

Thanks! We'll have this shared with the team for further checking.

We'll post back once we have an update.

 

If you have access to a non-iOS device, see if the upload will work.

 

Regards,

Ej